Pick a Nice Room! | 挑個(gè)好房間！
中共湖南省委外事工作委員會(huì )辦公室 時(shí)間：2021-01-14 10:01
Hotels 酒店
酒店作為服務(wù)業(yè)的重要一環(huán)，需要具備接待外國客人的能力。對星級酒店的員工來(lái)說(shuō)，把英語(yǔ)作為工作語(yǔ)言掌握是一門(mén)必備技能。那么，在接待外國客人的過(guò)程中，該如何用英語(yǔ)與客人溝通？如何幫助他們順利辦理入住和退房手續？面對客人的投訴，又該如何專(zhuān)業(yè)、禮貌、有效地用英語(yǔ)溝通？學(xué)習完下面五個(gè)情景對話(huà)，再碰到外國朋友，你也可以自信大方地和他們侃侃而談啦！
必策三句
1. Welcome to ... hotel!
歡迎來(lái)到……酒店！
2. How can I help you?
有什么我可以幫您的嗎？
3. We are sorry for all these troubles.
我們?yōu)樵斐傻牟槐闵畋砬敢狻?
Dialogue 情景對話(huà)
James and Jerry were from the United States and they came to visit Changsha. They arrived at the hotel they booked in advance.
來(lái)自美國的詹姆斯和杰瑞來(lái)到長(cháng)沙旅游，他們來(lái)到提前預訂的酒店。
Xiaozhang (receptionist): Good morning! Welcome to our hotel!
小張（接待員）：早上好！歡迎來(lái)到我們酒店！
James: Good morning! We’d like to check in, please. We’ve got a reservation under the name of James Williams.
詹姆斯：早上好！我們想要辦理入住，有一個(gè)叫詹姆斯·威廉姆斯的預訂。
Xiaozhang: Just a second. Your passports, please.
小張：請稍等，請給我你們的護照。
Jerry: Here you are.
杰瑞：給您。
Xiaozhang: Thank you. You have booked a twin room for 5 days, right?
小張：謝謝。您預定了一個(gè) 5 天的雙人間，對嗎？
James: Yes.
詹姆斯：是的。
Xiaozhang: That would be 1800 RMB in total, including the 200 RMB deposit. Do you want to pay in cash or by credit card?
小張：那么總共是 1800 元，包括 200 元的押金。您想怎么支付呢，現金還是信用卡？
Jerry: Credit card, please. Here you are.
杰瑞：信用卡，給您。
Xiaozhang: Thank you. Please enter your password here. And sign your name here, please.
小張：謝謝，請輸入您的密碼，并請在這里簽名。
Jerry: OK.
杰瑞：好的。
Xiaozhang: Here are your passports, credit card and room key. Your room is 8603 on the sixth floor.
小張：這是您的護照、信用卡和房卡。房間是 8603，在六樓。
James: By the way, when is the breakfast?
詹姆斯：對了，早餐是幾點(diǎn)呢？
Xiaozhang: From 7:30 to 9:30 in the morning. You can go down to the second floor and enter the dining hall with your room key.
小張：早餐供應時(shí)間是早上 7:30 到 9:30。您可以到二樓，然后憑房卡進(jìn)餐廳。
Jerry: Thank you. What about other facilities in the hotel?
杰瑞：謝謝你。請問(wèn)酒店有什么其他的設施嗎？
Xiaozhang: There are meeting rooms on the ground floor. Gym, swimming pool, bar and business center are on the second floor. You can refer to this handbook. It will also tell you something about Changsha.
小張：我們的會(huì )議室是在一樓。健身房、游泳池、酒吧和商務(wù)中心都在二樓。您可以參考一下這本手冊，里面還有一些關(guān)于長(cháng)沙的介紹。
James: Thank you so much.
詹姆斯：非常感謝。
Xiaozhang: My pleasure. If you have any questions, please feel free to ask me. Have a nice day.
小張：這是我的榮幸。如果你們有任何問(wèn)題，請隨時(shí)問(wèn)我。祝你們住店愉快。
James&Jerry: Thank you.
詹姆斯和杰瑞：謝謝。
1. Welcome to ... hotel!
歡迎來(lái)到……酒店！
2. How can I help you?
有什么我可以幫您的嗎？
3. We are sorry for all these troubles.
我們?yōu)樵斐傻牟槐闵畋砬敢狻?
Dialogue 情景對話(huà)
James and Jerry were from the United States and they came to visit Changsha. They arrived at the hotel they booked in advance.
來(lái)自美國的詹姆斯和杰瑞來(lái)到長(cháng)沙旅游，他們來(lái)到提前預訂的酒店。
Xiaozhang (receptionist): Good morning! Welcome to our hotel!
小張（接待員）：早上好！歡迎來(lái)到我們酒店！
James: Good morning! We’d like to check in, please. We’ve got a reservation under the name of James Williams.
詹姆斯：早上好！我們想要辦理入住，有一個(gè)叫詹姆斯·威廉姆斯的預訂。
Xiaozhang: Just a second. Your passports, please.
小張：請稍等，請給我你們的護照。
Jerry: Here you are.
杰瑞：給您。
Xiaozhang: Thank you. You have booked a twin room for 5 days, right?
小張：謝謝。您預定了一個(gè) 5 天的雙人間，對嗎？
James: Yes.
詹姆斯：是的。
Xiaozhang: That would be 1800 RMB in total, including the 200 RMB deposit. Do you want to pay in cash or by credit card?
小張：那么總共是 1800 元，包括 200 元的押金。您想怎么支付呢，現金還是信用卡？
Jerry: Credit card, please. Here you are.
杰瑞：信用卡，給您。
Xiaozhang: Thank you. Please enter your password here. And sign your name here, please.
小張：謝謝，請輸入您的密碼，并請在這里簽名。
Jerry: OK.
杰瑞：好的。
Xiaozhang: Here are your passports, credit card and room key. Your room is 8603 on the sixth floor.
小張：這是您的護照、信用卡和房卡。房間是 8603，在六樓。
James: By the way, when is the breakfast?
詹姆斯：對了，早餐是幾點(diǎn)呢？
Xiaozhang: From 7:30 to 9:30 in the morning. You can go down to the second floor and enter the dining hall with your room key.
小張：早餐供應時(shí)間是早上 7:30 到 9:30。您可以到二樓，然后憑房卡進(jìn)餐廳。
Jerry: Thank you. What about other facilities in the hotel?
杰瑞：謝謝你。請問(wèn)酒店有什么其他的設施嗎？
Xiaozhang: There are meeting rooms on the ground floor. Gym, swimming pool, bar and business center are on the second floor. You can refer to this handbook. It will also tell you something about Changsha.
小張：我們的會(huì )議室是在一樓。健身房、游泳池、酒吧和商務(wù)中心都在二樓。您可以參考一下這本手冊，里面還有一些關(guān)于長(cháng)沙的介紹。
James: Thank you so much.
詹姆斯：非常感謝。
Xiaozhang: My pleasure. If you have any questions, please feel free to ask me. Have a nice day.
小張：這是我的榮幸。如果你們有任何問(wèn)題，請隨時(shí)問(wèn)我。祝你們住店愉快。
James&Jerry: Thank you.
詹姆斯和杰瑞：謝謝。
1月3日，長(cháng)沙市天心區太平街，游客摩肩接踵，人氣火爆。 湖南日報記者 李健 攝
重點(diǎn)詞匯
receptionist [r??sep??n?st] n. 接待員
check in 辦理入住
reservation [?rez??ve??n] n. 預訂
passport [?p?s?p??rt] n. 護照
twin room 雙人房
deposit [d??p?z?t] n. 押金
cash [k??] n. 現金
credit card 信用卡
password [?p?sw??d] n. 密碼
breakfast [?brekf?st] n. 早餐
facility [f??s?l?t?] n. 設施
gym [d??m] n. 健身房
swimming pool 游泳池
business center 商務(wù)中心
[責編:田夢(mèng)瑤]
[來(lái)源:張春敏]